For Broadband Complaints in Bangalore :
SMS  BBF 080 followed by your telephone number.
For Land Line faults.
SMS 52295 LLF 080 followed by your landline number.
Fault Bookings by Telephone.
Dial XXXX2198, wheere XXXX is  the first four Digits of your telephone Number.
Or Call 2845 1898/2845 1999.
For Duplicate of Telephone, Broadband Bills -contact the Customer care nearest to you and ask for it.
You may also visit www.selfcare.sdc.bsnl.co.in  and create an account.
You may need your Broadband user ID.
You can get it from the telephone exchange.(preferably your telephone exchange)
After you create an account , you will be able to get Duplicate of  your Bills and ot details of your account.
General Help lines.
Landline 1500: Broadband 1504.
Fault Repair Service 198.
Additional sites for Booking,Plan Conversion,Bill Payment.
Please sir meri complaint he bsnl to bsnl pack unlimited 574 rs std and lock 30day wala apne kyu band kara diya please ise chalu kar di jiye please se pack sirf bsnl par hi he apka hi fayada hoga please meri complaint xsep kijiye
Please contact the offices,mentioned in the post.
Karnataka – 2G/3G Prepaid Special Tariff Vouchers/Rate Cutters (Updated on 16-06-2013)
164 Unlimited on-net Local/STD 6 days VOICE164
574 Unlimited on-net for 27 Days VOICE574
1,494 81 days VOICE1494
344 Unlimited on-net Local 27 Days VOICE344
894 81 days VOICE894
699 Unlimited Local on-net & Local 1600 Mins off-net Free 30 Days VOICE699
This is right or Wrong.??????
i got this information on
http://www.bsnlteleservices.com/2012/08/bsnl-karnataka-prepaid-special-tariff.html link.
Plz sir bsnl to bsnl 30 day 574 rs ka unlimited pack kyu band kar diya plz plz chalu kar di jiye ye seva bsnl ki hi achi sev he apne ise band nhi karna tha ab 6 day 164 unlimited bsnl to bsnl std locl he apse nivedn he plz day bada di jiye plz 30 day wala pack vapas chlu kara di jiye lage to rs bada di jiye par ye seva bsnl ke siva or koi sim par nhi he apka hi fayad he is me sare log apki sim hi chalayege plz aap smjo pyar karne wale kese bt karege plz nhi to apka hi nuksan hoga kyu ki apki sim jada koi or nhi chalata jo chalata tha vo bhi bnd kar dega anjali 15/6/2013
Please contact Office.Officers mentioned in the post.
Sir,
My BSNL landline is dead for past one month and my complaint no is 18561050712. I tried to contact respective DE/JTO , however failed to connect either their number is busy/unanswered. so I escalated the problem to PGM(BGTD) . I have sent email to PGM office on 29.05.13 and 06.06.13 but till date the preblem remains the same . Kindly help in this regard
Please contact the JT/?JE at your exchange in person. and this can be resolved by them.
Also refer some of my replies on this subject in the comments.
Hi sir, my LL and broadband is not working from 15 days i had given complaint regarding this(18692660422) but there is no response from 10 days.I called area DE and he told to contact area JTO when called him he said “cable problem what we can do”.Its regular problem every 2 or 3 months phone will be not functional.My grand mother stays at home she cant use mobile phones.Please advice me how to approach this issue.Even if its not functional regular rent i have to pay.
1.keep track of all your efforts to get problem solved, Send a letter with ack due , to Commercial Officer of Your Circle.. Depending on the action taken, File a Case.in Consumer Court Please refer under consumer information on how to file case.. As a last try meet the officers concerned, in person if you have not done so. Regds,
Finally they have fixed issue today.Thanks a lot sir for the suggestions.Sir one last question, this time i have compliant number so how can i use it for discount on this month bill for which phone was dead for 15days?Please brief the procedure for this.
Thanks in advance.
Please contact the Commercial officer of your exchange in person with your complaint number. He will be able to guide you
Hi Sir,
Last year due to some exchange shifting process my landline was not working for more than 25days i paid bill..Now i want know is there any chance of getting refund for that period?
P.S : I dont have any complaint number for that as area JE knew the phone lines were dead due there technical issues.Its Rajanukunte exchange,Bangalore north.
Thanks,
Sanjay
Without complaint number it is difficult.
If you remember the approximate date when the Phone was not working, you may seek the help of your Area JCTO/AE and request them to verify their compliant Records and process the complaint.
But you should have the Bill and payment receipt or details to claim refund