For Broadband Complaints in Bangalore :
SMS BBF 080 followed by your telephone number.
For Land Line faults.
SMS 52295 LLF 080 followed by your landline number.
Fault Bookings by Telephone.
Dial XXXX2198, wheere XXXX is the first four Digits of your telephone Number.
Or Call 2845 1898/2845 1999.
For Duplicate of Telephone, Broadband Bills -contact the Customer care nearest to you and ask for it.
You may also visit www.selfcare.sdc.bsnl.co.in and create an account.
You may need your Broadband user ID.
You can get it from the telephone exchange.(preferably your telephone exchange)
After you create an account , you will be able to get Duplicate of your Bills and ot details of your account.
General Help lines.
Landline 1500: Broadband 1504.
Fault Repair Service 198.
Additional sites for Booking,Plan Conversion,Bill Payment.
SIR’ I AM A BROAD CUSTOMER MY LAND LINE NO.;08025716773 PHONE CUSTOMER ID IS 4021288016, ACCOUNT NO. 9035170229. IS NOT WORKING SINCE FROM 25TH MAY HENCE MY MONTHLY BILL ACCOUNT SHOWS NO DISCOUNT OF20%DISCOUNT,THOUGH I AM CENTRAL GOVERNMENT EMPLOYEE AND I HAVE GIVEN ALL THE DOCUMENTS. WHY ITS NOT CONSIDERD PLEASE CHECK AND RECTIFY.
1.Please check your Billing Cycle.Normally, if your Line has been dead and your Bill does not show discount, quote your complaint number date , deatils of the complaint and post in the sit whose url you have provided here in your comment.
I suspect your Billing Cycle might be different.
2.If you do not get any response, please call up the JE of your Area,phone number is available in the Directory;better still meet him in person and this will solve the problem.
Dear Sir,
Thanks for putting up this info. I tried to call 1500 but nobody picks up the call. I waited for 1 minute and then the call ended automatically. I tried about 3 times, same thing happens. My problem is that I am not getting landline bills. I was getting them earlier. But ever since , they changed their billing system, I am having this problem. I registered a complaint on thier selfcare website, but there is no response to that. We have enquired at the bsnl office too but it is of no use. Kindly tell me what to do. I am a senior citizen and am being traumatized by the apathy of the govt employees.
Please visit the telephone exchange of your area and meet the Commercial Officer, or DE and they should be able to solve it.
in case you do not get any response from them please fwd me details .
I will see what can be done.
a/c number 9034229422, i am getting erratic bill and hence look for a detailed number wise monthly bill. pls advise what i need to do for getting numberwise bill.
Your customer care 1500 is just to waste customers time as none picking up the same
tks n rgds
Please go to your Exchange, contact the DE or Customer care in person.
Please carry copy of the telephone Bill and to be on the safer side proof of ID.
There are sites that can help.
But my experience tells me that if you go in person your problem gets resolved, might have to spend some time but it is worth.
i have created an account in selfcare.sdc.bsnl.co.in but not sure which options to choose to get the duplicate bill.
Click duplicate Bill or View Bill
Thank You, Sir– useful info.