Following is the procedure.
Indian Oil launched enhanced Automated Unified System (AUS) of refill booking for the Indane customers of Delhi, Hyderabad, Chennai, Bangalore, Kolkata,Lucknow, Ghaziabad, Gurgaon, Kochi, Noida and Patnafrom 5th March 2011. This system is designed to make refill booking faster, simpler and more efficient. Now you can book your refills round the clock through SMS and IVRS. However, you need to book the refill only 25 days after the last supply date.
Booking Indane gas through IVRS
First time, dial the respective Indane IVR number of your area from your landline / mobile.
Patna:9708024365
Hyderabad: 9848824365
Chennai: 8124024365
Bangalore:8970024365
Kolkata: 9088324365
Lucknow: 8726024365
Chandigarh: 9781324365
Kochi: 9961824365
Noida & Delhi:9911554411
and follow the steps as guided by voice response.
First,Select the language options.
Second, enter the phone number of you distributor with STD code.You can find your Indane gas dealer/distributor phone number from here.
Third, enter your Indane gas consumer number.
Fourth,select from the options for booking refill.
After these steps, the system would provide you the reference for refill booking and if you are using it for the first time it will prompt you to register your phone number from which you called.
After the initial registration, for future booking, registered users can dial Indane IVR number from the registered phone number and select an option through the interactive mode for a) refill booking or b) registering complaint or c) for status of the previous booking. If refill booking is opted for, the system would respond with the reference number for refill booking and an SMS will send be send your mobile with reference number.
Indane gas booking through SMS.
To use the SMS booking facility kindly register your mobile number through IVR System . Once the registration is just done , simply book a cylinder by typing IOC to the respective IVR number of your area. Then you will get an SMS alert about your indane gas refill booking and delivery details etc.
I have noticed that once you book from your mobile the system is not accepting
booking for another consumer number.
I booked for my daughter but unable to get the same done for my home.
I am looking for a solution.
I solved the problem by getting the gas booked from my Daughter in law’s mobile.
*E& O E.
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