Airtel,Thugs and Your Call Records

sir,
My Mobile no is 9901934737, it is prepaid; I had recharged on 21st FEB & 25th Feb of 2012 for Rs. 444/- for 4 times that is total Rs. 1776=00 but this amount has not been credited to my number, the same was complained to airtel complaint forum & their appellate forum on 28th feb 2012 but till today no action is taken; every time each new executive calls up & assures to resolve the issue within 3 days, but till today nobody has taken the initiative to resolve the issue. Each time I have to start the explanation from the beginning for every new executive who calls me, which is just frustrating; they have asked all the details like my statement & transaction ID which I have forwarded duly. Every time they acknowledge only with assurance but not resolving the same.
I am giving the complete details of mails below for more clarity.
I request your good self to take this on highest priority.

Thanking You.
Kiran M.N.

Dear Mr. Kumar,

Ref: e-mail dated 07/03/2012, regarding the non-receipt of online recharge benefit for your airtel mobile number 9901934737.

Warm greetings from all of us at airtel.

We regret for the inconvenience caused to you in this regard.

We would like to inform you that we have registered your concern. For your reference, the unique Service Request number is CONRC3030920025100. Our respective team will contact you by 14-Mar-2012, 09:09 AM with an update.

We request your kind co-operation until such time.

We would like to thank you for taking out the time to voice your concern. At airtel, we believe that our customer¿s feedback is a valuable input, which helps us to improve our services and ensure that we strive towards achieving customer satisfaction.

We hope that we have been able to assist you suitably.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at 121@in.airtel.com.

If it is still unresolved, you can get in touch with the Nodal Officer with your earlier request or complaint number. You may send an email atnodalofficer.kk@airtel.in or you may call at 9972534865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to yourcomplaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.kk@airtel.in or you may call at 9972544865 from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Kiran K S
Appellate Office
Bharti AirtelLimited”

http://www.consumercourtforum.in/f49/airtel-cheats-68925/

“On 12-Nov-2011, I submitted 3G postpaid service cancellation request to Airtel via email. On 14-Nov-2011, Airtel Corporate Services (Ms.Dimple) contacted me and offered 50% rental discount for 3 months and requested me to stay back. Accepting their offer, I stayed back.

But Airtel didn’t provide rental discount in December 2011 bill. I contacted them on 23-Dec-2011 for clarification. Ms.Dimple replied “50% rental discount has been updated to ur num you ll be recieving conformation message shortly”. But I didn’t receive any confirmation message. However, I paid the full bill amount thinking I can resolve this billing issue in coming days and adjust the excess amount in next bill.

Things turned worse; Airtel didn’t provide rental discount in Jan 2012 bill too. I contacted Airtel for clarification. I didn’t get any response for my emails. I decided to cancel the connection forever. I sent the cancellation email and also demanded final bill with 50% promised rental discount applied. But airtel kept on unethically insisting me to pay the full rental. I disagreed and requested airtel to fulfil their promise. I told Airtel that I am ready to make the payment if proper bill is produced.

Airtel threatened me through their collection agents on 28-Feb-2012. Meenakshi Bora, Solomon, and Monika are the people who contacted me and demanded immediate payment. I patiently explained all the details and request Airtel to fulfil the promise. They said they will look into this issue, but never came back with a response.

Today Airtel has sent me legal notice asking me to appear before Lok adalat on 31-May-2012. I am going to present all the email proofs to the judge and make my point clear. Truth is at my side. So I don’t have any fear. I need to take OFF from office to attend this court proceedings. This is the price that I am getting for getting Airtel Postpaid service.

Their irresponsible attitude is NOT appreciated. Airtel has stole my time and had given mental agony. I need Airtel to fulfil their promise and compensate me for stealing my time and giving mental agony. I have email evidence for all these communications. Airtel you have to answer the court for your irresponsible and unethical behaviors. Airtel, please Don’t cheat people for earning money.”

http://www.zimbio.com/Mobile+Tips/articles/G9U5zHHpna0/Airtel+Cheats+bill+amount+Post+Paid+Customers

Follow the Links above for more complaints.

Here below is a complaint on their accessing your call records.

“my number WAS +919972228864.  Along with this number, they provided a GPRS connection that I was informed was free for the first 700 MB during the first month and would be billed @ Rs. 0.10/10 KB from then on.  I was NOT informed by their executive that there is a plan for Rs. 99/- for 1 GB.  Not sure why he would hide this!  Not sure if anyone in the world would take-up such a plan after knowing there is a Rs. 99 one.  It was hence a clear violation for not having explained the complete offer.

In the middle of the month, I received a message that my credit limit exceeded.  I was concerned and called-up customer care.  They said NOT to worry, it was just that my discounts and offers were not applied as on that date and that would be adjusted once the bill is generated.  They also asked me to pay some money to increase the credit limit.  I did so without knowing that my GPRS was actually metering to a huge amount.

I received a final bill for about Rs. 6,500/- most of them being for the GPRS.  I followed-up SEVERAL times with customer care mentioning about the miscommunication.  They were ready to reduce the bill amount by Rs. 1,000 or Rs. 2,000 (not sure why they would do this if they knew for sure that the billing was right) but they were not ready to write it off.

I told them clearly that I won’t pay the additional money because I was neither informed of a better plan available nor was I warned that I reached the ceiling.  All the more, when I called up to inquire, they said NOT to worry!

I paid all except Rs. 2,900 and odd leaving it as money on dispute.  They are now resorting to cheap ways such as calling up my contacts and asking ‘Is the thief there?’.  I have had a miserable experience on all Airtel products viz. mobile, broadband (I got 10 GB exhausted in less than a week! and I didn’t watch a single movie!) and TV.”

The complaints fall into the following Categories.

1.If you can get hold(which is a rarity) of Airtel Help Line, you will not get a solution.You will be informed that ‘they will check and let you know” Well, you are never contacted again.

2.Not divulging facts bout the Scheme Details.

3.Unauthorized deduction of pre paid connections.

4.Over charging Post paid Customers.

5.Lying on Broad Band speed and over charging.

Now Airtel has graduated into intimidating its customers and their contacts by accessing their call records ,through thugs who pose as recovery agents and use abusive language when you with hold the disputed amount.

You would think they would send their Executives to sort out.

No, the same chaps who were literally at your feet to get you subscribed them vanish into thin air the moment you get connected.

If here is any dispute, the Business procedure is to send communications  and if payments are not forth coming serve a legal notice. Airtel does neither.

Airtel accesses your call records of your disconnected mobile , calls up your contacts use abusive language .

The idioms and the local language belong to Thugs.

How is it that the Consumer Court is keeping quiet despite numerous complaints?

And how is it a Mobile Service Provider can access your call records and use it for their personal use?

How legal is it?]

Some more complaints received

‘I dont know how, yesterday i recharged for 350 and today i got an sms saying , 99rs deducted for downloading “TheAvengers” dont know what this either a game or some movie.. nothing in my phone downloaded to be seen. looters of a different class.”

I suggest those affected by Airtel may send their complaints with documentation to enable me to file a collective case in the Consumer Court”