Tag Business

I have been in marketing long enough(40 years) to be aware a Warranty or a Guarantee is assured by a Manufacturer to promote the Product.

There is no the intention of replacing your products even in cases when they are defective, excepting to use this point, whether they mean it or not , as USP.

Every effort is made by the Manufacturer to avoid servicing or replacing defective product.

So the Fine Print comes into question.

The Fine print mentions so many Clauses couched in a Legal Language which even a Judge would find it difficult, he might probably need a translator to understand when he hears/decides a Case!).

Yesterday Me and my son visited an Upholstery Dealer,Favaro World, near Whitefield,Bangalore,as the Upholstery of the Driver's seta was developing Blisters ans in the process of coming away.

And this was under Warranty.

When my son explained the problem to the dealer, he did not even wait for my son to complete his narration.

The Man in charge the Proprietor, started speaking in Hindi, then I do not what he thought was very good English,an d said

I knew the problem as I saw you Driving in.

( The Car is not visible from his seat in the Shop)

I know your problem.

You wear Jeans,have Pant pockets behind(where else!)

You keep Pens( which IT guy uses a Pen now),Notes(?) .

The Jeans have button in the hip Pocket and as you sit , drive and come out of the Car(how else can one drive a Car?).

The Metal part of the Button cuts the leather,My son argued and the Dealer continued.

I interrupted saying that if the cut have been the result of wearing a Jeans with Pocket, it must have appeared in all the seats.especially the other seat in the front, where me or my daughter in law sit, both of us wear Jeans, which is not the case.

Again if the cut has been made because of one wearing Jeans, the Angle of Cuts in the Upholstery must b Upward Slashes, downward cuts.

In my opinion, the leather has some quality problem and would he repair it as it is under Guarantee/Warranty"

The man replied, continuing where he had left as though iI have not spoken,

'Uncle(Polite term in India to indicate, You Old Geezer!), ,

The Guarantee is for 'Default Condition of the Product"

I was stunned.

Default condition in my limited Knowledge of English, is the original State'

So the guy will replace the product if I return the product in its original condition.

That is without using , irrespective of how many months earlier I purchased it!

That's Fine Print for You.