Tag: Business

But despite the company’s recent online public policy posts espousing unfettered online expression, we aren’t buying it.

The Mountain View, California, search and advertising giant said Wednesday, for example, that it was a “company that believes deeply in free expression” and that it was “determined to continue to do our part and make new, significant contributions to promote free expression in 2010.”

But juxtapose those and other recent statements on its public policy blog with the real facts — facts that Google won’t cough up.

We asked Google some simple questions about how much user data it turns over to the government. These are questions at the heart of free expression, especially with a company that wants you to use its operating system, its browser, its DNS servers, its search service and its e-mail and phonecalling programs.

Google, however, declined to address the question adequately.

Here’s Google’s answer, as provided by spokesman Brian Richardson:

We don’t talk about types or numbers of requests to help protect all our users. Obviously, we follow the law like any other company. When we receive a subpoena or court order, we check to see if it meets both the letter and the spirit of the law before complying. And if it doesn’t we can object or ask that the request is narrowed. We have a track record of advocating on behalf of our users.

What is Google hiding? Are the numbers so big that Google might be seen as an agent of the government, or that people might rethink the wisdom of filling up 7 GB of free e-mail space?

These are questions we’ve been asking of Google since 2006, when it launched its five-point plan to deal with censorship in China.

To be fair, no other tech company and no ISP publishes this data, either.

But there’s certainly no law against it. Google prides itself on doing brave and innovative things that other companies wouldn’t even consider doing, just because it’s the right thing to do.

But instead, Google has chosen to side with the rest of the industry and refuse, on principle, to be open with their customers. That makes us think Google agrees with some peers that suggest that the public simply can’t handle the truth.

Verizon, for example, recently told the government it might “confuse” the public if it released how much it charged the government to assist in collecting user data via pen register/trap-and-trace orders and wiretaps.

Yahoo said its pricing structure amounted to “confidential commercial information” and would “shock” consumers.

Verizon made its statements as it objected to a Freedom of Information Act request from graduate student Christopher Sogohian seeking its price sheet, and said the company receives “tens of thousands” of requests annually from law enforcement agencies for customer records and information.

Verizon did not intend for that number to be made public. It announced the figure in a letter to the government that became public last week through a follow-up FOIA request by Soghoian.

Sogohian’s intention was to combine the price sheets, with government data on how much it spent on getting phone and net records, to figure out how many requests the feds sent per year.

We suspect, not unreasonably, that Google also receives “tens of thousands” of law enforcement and other requests each year for data — with most of them being lawful.

But we don’t have any sense of how often the government or others go on a wide-open fishing expeditions.

Google knows, but it’s not telling.

We don’t know how many subpoenas Google turned away; how many sought search records; and how many came in civil cases, such as a divorce where an unhappy husband wanted to see what’s in his soon-to-be ex-wife’s Gmail account.

Google defends its policy, saying it has a history of fighting for privacy. It uses the example of its successful court fight to keep bulk search records from the feds.

What’s more, Google has belatedly become a leader in online advertising privacy, giving users the chance to see what the company’s behavioral advertising algorithms think of them, to delete categories and opt out entirely. In fact, Yahoo liked the idea enough to launch its own version just weeks ago.

And Google on Wednesday deplored that an increasing number of governments are restricting access to information online, such as China blocking sites that could be viewed as anti-government. Google also applauded this week a bill that would force the State Department to include more information in its human rights reports.

That’s laudable.

Yet Google retains information, and refuses to share data that could shed a bright light over how much the government and others potentially tread on online privacy.

Google has the chance to walk its talk, and set a standard — as it has so many times before — for the rest of the internet to follow.